aMenu
x

INTRODUCTION

Welcome to Cook Comfort Systems. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information.

Contact Us

INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Service request details and preferences
  • Communication preferences
  • Payment information
  • Device information and usage data
  • Location information (with your consent)
  • Service history and feedback

HOW WE USE YOUR INFORMATION

We use the collected information to:

  • Provide and improve our services
  • Schedule and manage appointments
  • Communicate with you about services and appointments
  • Process payments securely
  • Send important updates about our company
  • Analyze and improve our website and services
  • Comply with legal obligations
  • Respond to customer service requests
  • Maintain service records
  • Prevent fraud and ensure security

DATA COLLECTION AND SHARING PRACTICES

Collection Methods

We collect information through:

  • Direct submissions through our website and forms
  • Phone and email communications
  • Service interactions
  • Automated technologies (cookies, tracking pixels)
  • Third-party service providers

Third-Party Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for secure transaction handling
  • Technology providers for service delivery
  • Legal authorities when required by law
Important: We do NOT share or sell your mobile opt-in details or other personal information with third parties for marketing purposes. Any data sharing is strictly limited to what is necessary for business operations and service delivery.

TEXT MESSAGE COMMUNICATIONS

By providing your phone number to Cook Comfort Systems, you expressly consent to receive automated text messages regarding:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Account-related information
  • Marketing messages (requires separate explicit consent)
Message frequency varies based on your service schedule and account activity. Message and data rates may apply.

Opt-Out Instructions

You can unsubscribe from text messages at any time by:

  • Replying STOP to any message
  • Emailing: cookcomfortsystems@gmail.com
  • Calling: 843-799-5478
After sending STOP, you will receive one final message confirming your opt-out. To restart messages, text START.

YOUR RIGHTS AND CHOICES

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for text messages
  • Choose whether to provide personal information
  • Request a copy of your data

SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure data storage systems
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication
  • Regular security updates

CONTACT INFORMATION

For privacy-related questions or concerns:

  • Email: cookcomfortsystems@gmail.com
  • Phone: 843-799-5478
  • Address: 1369 Barr Lane, Florence, SC 29506

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date. Significant changes will be notified through our website or direct communication.